Privacy Policy

Privacy Policy

Effective Date: 11.12.2025
Last Updated: 11.12.2025

TorbenHost (“Company,” “we,” “our,” “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our hosting, game server, and digital services.

We operate from Norway and host our infrastructure in Germany, ensuring compliance with:

  • The General Data Protection Regulation (GDPR – EU Regulation 2016/679)
  • The Norwegian Personal Data Act (Personopplysningsloven)
  • The German Federal Data Protection Act (Bundesdatenschutzgesetz – BDSG)

1. Data We Collect

  • Account Information: Name, email address, and registration details
  • Service Usage Data: Server logs, IP addresses, performance metrics, and activity records
  • Billing Information: Payment details (if applicable), invoices, and transaction records
  • Support Interactions: Communications with our support team (emails, tickets, chat logs)

2. Purpose of Processing

We process personal data for:

  • Service delivery
  • Security and monitoring
  • Customer support
  • Legal compliance under GDPR, Norwegian law, and German law

3. Legal Basis

Our processing activities rely on:

  • Contractual necessity
  • Legitimate interest
  • Consent (where required)
  • Legal obligations under GDPR, the Norwegian Personal Data Act, and the German BDSG

4. Data Retention

  • Account data: Retained while your account is active
  • Billing records: Retained as required by Norwegian and German tax/accounting laws
  • Server logs: Typically retained up to 12 months
  • Support records: Retained until resolution plus a reasonable period

5. Data Sharing

We do not sell personal data.
We may share data only with trusted third parties:

  • Infrastructure providers (Germany/EU)
  • Payment processors
  • Legal authorities in Norway or Germany, when required by law

All third parties are bound by GDPR‑compliant agreements.

6. International Transfers

Your data is primarily stored and processed within the European Economic Area (EEA).
If transferred outside the EEA, we ensure adequate safeguards such as Standard Contractual Clauses (SCCs).

7. Your Rights

You have the following rights under GDPR, Norwegian law, and German law:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure (“right to be forgotten”)
  • Restrict processing under certain conditions
  • Data portability
  • Object to processing based on legitimate interests
  • File complaints with supervisory authorities:
  • Norway: Datatilsynet (Norwegian Data Protection Authority)
  • Germany: Bundesdatenschutzbehörde (Federal Commissioner for Data Protection and Freedom of Information)

8. Security

We implement technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular backups and monitoring
  • Access controls and staff training

9. Children’s Privacy

Our services are not directed to children under 16.
If you are under 18, parental or guardian consent is required.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or our services. Updates will be posted on our website. Continued use of our services constitutes acceptance of the revised policy.

11. Governing Law

This Privacy Policy is governed by:

  • GDPR (EU Regulation 2016/679)
  • Norwegian Personal Data Act (Personopplysningsloven)
  • German Federal Data Protection Act (Bundesdatenschutzgesetz – BDSG)

12. Contact

TorbenHost Privacy Team
Email: contact@torbenhost.com
Location: Norway